Customer service #FAIL. I tried calling @AmericanAir, and they said my hold time was "48 minutes to an hour." This is not okay.
I like the specificity RT @jeisman Customer service #FAIL. I called @AmericanAir, and they said my hold time was "48 minutes to an hour"
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@ryangrim I'm all for specificity and managing expectations, but in this case it was a bit insulting.@americanairThanks. Twitter will use this to make your timeline better. UndoUndo
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