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russellholly's profile
Russell Has Spoken
Russell Has Spoken
Russell Has Spoken
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@russellholly

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Russell Has SpokenVerified account

@russellholly

Father, Author, Managing Editor of PlayStation, Nintendo, VR/AR/MR, and various other shiny things @androidcentral, @iMore, and @windowscentral He/Him

Glen Burnie, md 21061
about.me/thatrussellhol…
Joined May 2009

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    1. Russell Has Spoken‏Verified account @russellholly Apr 28
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      Story time, friends. Earlier this week my closest friend in the world need to go get her name changed on her @verizon account. This friend had a legal name change after transitioning, and didn't want to do a phone call, so I went with her into a physical store.

      3 replies 7 retweets 35 likes
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    2. Russell Has Spoken‏Verified account @russellholly Apr 28
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      For the uninitiated, this is never not an awkward, uncomfortable experience. You don't have to look far to see examples of what should be a fairly simple make change in a database going terribly wrong for a variety of reasons. This is frequently a painful experience.

      1 reply 0 retweets 9 likes
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      Russell Has Spoken‏Verified account @russellholly Apr 28
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      We walk in, sit down, and she very carefully explains she had a legal name change and just needed the account to reflect that. She had an ID with her old name, the form outlining the legal change, and previous bills from @verizon. All ducks accounted for.

      7:09 AM - 28 Apr 2019
      • 9 Likes
      • Spoopy Erin Moriarty 🏳️‍🌈🦄👻 Mickey Benson Casian Holly Jim 🚀 Skywalker Tropicana🍊 Grove Launchpad McKarp💥 Andrew Darling Steven Mutter Obi Domenico Lamberti
      1 reply 0 retweets 9 likes
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        2. Russell Has Spoken‏Verified account @russellholly Apr 28
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          The whole exchange took maybe five minutes, and it was done. The representative on the store couldn't have been nicer about the whole thing, made the change right away, and it was immediately reflected on the account. Hands down the fastest I have ever seen this happen.

          1 reply 0 retweets 16 likes
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        3. Russell Has Spoken‏Verified account @russellholly Apr 28
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          No discussion of transitioning required, either. Just "I have a new name, here's the paperwork, please do the thing." And the guy couldn't have been happier to oblige. It should always be this straightforward and simple. Huge shout out to @verizon for making it easy.

          6 replies 1 retweet 48 likes
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