Anyone at @YouTube @YTCreators @TeamYouTube know why the last 30 seconds of my video were cut out? Was literally working fine this time last night... #YouTube
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Replying to @rudyvisuals
We'd like to help. Does it show that the video has been completely processed in the Video Manager? Also, share the video URL with a few screenshots for us to take a look. Thanks.
1 reply 0 retweets 2 likes -
Replying to @TeamYouTube
Thanks for the reply! Below is the link. Yes it is processed and actually was working fine when we first uploaded. We even added end screens and cards which you can see in the screenshots but today we checked and saw that part of the video was cut out
https://youtu.be/Rb67tqMOJ8g pic.twitter.com/SBYIdaQHJK
1 reply 0 retweets 0 likes -
Replying to @rudyvisuals
Thanks for the screenshot. To confirm, have you already tried the steps mentioned in our Help Center article: https://goo.gl/eU36A3 ? Also, let us know if trying a different browser helps in fixing the issue.
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Replying to @TeamYouTube
Yes tried everything, tried a different browser, different devices. The weird this as we said before is that it uploaded just fine and was working just fine for the past 2 days. Only when we checked it today did we realize the last 30 seconds was cut out.
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Replying to @rudyvisuals
Appreciate the efforts. Have you tried contacting the Creator Support team as they may be able to share more with you, chat/email them here: https://goo.gl/MidyGJ . Hope this gets resolved.
1 reply 0 retweets 0 likes
Yes I'll give that a try. Has this kind of problem ever been reported before? I'm just curious as I've never encountered anything like this.
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