Due to site maintenance, our website and app are currently down. We should be back up and better than ever around 8am EDT! We apologize for the inconvenience.
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Rent the Runway Support
@rtrhelp
We’re here to help with questions about your membership or order! Available Mon-Fri, 9AM-8PM EST; Sat-Sun, 9AM-6PM.
renttherunway.comJoined June 2019
Rent the Runway Support’s Tweets
After scheduled site maintenance today (3/26) impacting the RTR site and app, we are back online! We apologize for the inconvenience.
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Due to site maintenance, our website and app are currently down. We should be back up and better than ever around 11am EDT! We apologize for the inconvenience.
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Due to the impact of Hurricane Ida, our carriers are anticipating delays and RTR orders and returns may be impacted. We apologize for this inconvenience.
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After a temporary outage today (7/26) impacting the RTR site and app, we are back online! We apologize for the inconvenience.
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We are currently experiencing an outage affecting our site and app. We are on it, and are working to resolve this issue ASAP!
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Due to inclement weather + high shipping volume, our carriers are anticipating delays and RTR orders and returns may be impacted. We apologize for this inconvenience. Stay safe and warm!
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As a reminder, we’ll be closing company-wide operations early today Nov. 3 to ensure all employees have time to vote. Any orders placed after 1PM EST will not be processed until Wednesday, Nov. 4th. Thank you for exercising your right to vote!
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Finally, don't forget to take time for yourself. The little things add up to keep you feeling good – from creating a routine, to eating a meal, to simply getting dressed in the morning. We’ll see you (virtually) very soon.
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We’re so grateful to have such an engaged community, online & off. If you’re used to spending time with us (& your fellow RTR members) in our stores each week, know there’s a place for you here – whether chatting in our IG comments or sharing your WFH rentals & mirror selfies.
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We believe what matters now more than ever is staying positive, grounded and connected. We'll continue to be active on social and grow this virtual community: Team is here to chat, share advice and laugh when you may need it most.
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While our stores may be closed, you can continue to rent at this time using our site and the RTR app. We’re taking it week by week, and will continue to reassess and communicate as plans evolve.
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We’re navigating this rapidly evolving situation both with—and on behalf of—our community. We will be closed for one week and will be paying associates for their usual part- or full-time scheduled hours during this time. We appreciate your understanding.
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At Rent the Runway, we prioritize the health and safety of our members and employees. That’s why, out of an abundance of caution, we’ve made the decision to proactively close our retail stores in response to COVID-19.
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To our RTR community – we’re all facing unprecedented, uncertain times ahead. It’s easy to feel overwhelmed, and we want you to know we’re here for you.
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In areas affected by the California wildfires, our shipping carriers are experiencing delays. Delays may affect your deliveries and returns, so please check your tracking information for the latest status. Please shoot us a DM if you have any questions. Stay safe!
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We’ve completed our system upgrade and are back to business as usual. We’re welcoming new orders and new subscribers to our growing community!
Read more ➞
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Some of our customers have recently experienced unacceptable issues with their orders. We’ve let you down, and we’re going to fix it. Here’s what we’re going to do to make it right ➞
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We are working around the clock to resolve all issues. It may take us some time, but we will get back to you.
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We’re in the process of upgrading our operation in order to make your RTR experience even better including more inventory & access. In the short term, these changes are causing some shipment & customer service delays. We apologize & are committed to transparency as we grow.
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In areas affected by Hurricane Dorian, our carriers are experiencing delays. While we're doing all we can to partner with them through the storm, your shipments & returns may be delayed.
If you need help updating an address or have any questions, please shoot us a DM. Stay safe!
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Bryant Park WeWork drop-off boxes are back up and running!
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Our Bryant Park WeWork drop-off boxes are currently down. In the meantime, head over to the drop-off box in Times Square, located at 1460 Broadway! We'll keep you all posted once we're back up and running!
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Just a reminder – we are closed for the holiday today. We will be back in action Friday, July 5th. Happy Fourth!
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Just a reminder – we are closed for the holiday tomorrow. We'll be back in action Friday, July 5th!
And...we're back!
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Twitter DMs are currently experiencing a system-wide outage--we know, we're frustrated too. We'll be back in biz ASAP! In the meantime, if there's something we can help with in-feed, @ us!
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We're live and here to help! Shoot us any questions, issues or concerns.
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