Also, that by the time I escalate to IT professionals, it's usually after I've tried everything they'd have tried...
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@roach and I’m sure they really appreciate your efforts. I’m just happy when my users restart things before calling.
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One thing I do miss about doing IT support is that to most non-technical people you're basically a fucking wizard. Right,
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@roach No more making shit up to explain why things don't work. Can't do this internally: http://youtu.be/4bBD5yyT-s0
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