In which my spat with @AmericanAir makes @WaPo: Why everyone still hates the airline industry, in one tweet http://wapo.st/1AGXiUN
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@rickhasen and@AmericanAir isn't even the most reviled airline! Unfriendly Skies report: http://bit.ly/1zCLQrT@wapo
.@andredelattre @AmericanAir @wapo I like American. i just thought their response was off-putting for people who have to work on planes
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@rickhasen and to be clear: our report points out that they're not the only ones who have some work to do on customer service.Thanks. Twitter will use this to make your timeline better. UndoUndo
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