@rickhasen Apologies for the frustrations. Is there anything we can assist with today? ^JS
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@TWC_Help Often when I work at home my Internet runs slowly but I pay for turbo. Today it is barely working. -
@rickhasen Could you reboot the modem and your router and let us know if that persists please? ^JS -
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@TWC_Help I do that every time. Usually that doesn't help but the problem resolves in 1 to 2 hours. -
@rickhasen Have you attempted to bypass the router and directly connect to the modem to see if that persists? ^JS -
@TWC_Help Yes. It didn't help. NOw about 2 hours later it looks like it has started working again. As I said, your service intermittent. -
@rickhasen Is it at random times of the day or is it consistently happening at the same time every day? ^JS -
@TWC_Help Random times. and not every day - 2 more replies
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