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Rob Markey: Introdução ao Net Promoter System℠ - No vídeo, um dos criadores do NPS, Rob Markey, apresenta a... http://fb.me/1nex85Zq2
How the #NetPromoter Score's simplicity inspired a customer-centric system of feedback and action: http://ow.ly/CNc98 [VIDEO]
Sprint ties executive and employee pay to winning customers who will promote the company http://www.kansascity.com/news/business/technology/article2651527.html …
Why are bank customers so disloyal? New #NPSpodcast: http://www.netpromotersystem.com/resources/podcast.aspx …
Love #custserv? Listen to @rgmarkey interview w/ Ritz Carlton's legendary leader Horst Schulze. Great insights! http://www.netpromotersystemblog.com/2014/10/02/want-royally-happy-customers-never-skimp-on-service/ …
Horst Schulze helped build Ritz Carlton to a global brand. Hear how he got his start: http://ow.ly/CcI0x #NetPromoter
It was so much fun! RT @jenlynham: Looking forward to being a guest on the #NPSpodcast w/@rgmarkey!
RT @BainInsights: Horst Schulze mastered the art of pleasing customers. Hear about his approach-#NPSpodcast: http://ow.ly/CcJoz
How do you get employees to feel passionate about service? Hotelier Horst Schulze shares his approach with @rgmarkey: http://ow.ly/CcI8j
Afternoon tea service is a relic of the past. Why Horst Schulze swears by it: http://ow.ly/CcI0x #NetPromoter
RT @crmtrends: Great piece by Fred Reichheld: How Banks Are Bringing Back the Love (#loyalty #CX #innovation): http://crm.vc/1ByIrsL
Awesome! RT @katiebisbee: We made a (ridiculous!) video about #NPS for the #NetPromoter loyalty forum: https://www.youtube.com/watch?v=C8LX86Suxb0 …
Want royally happy customers? Never skimp on service - Horst Schulze shares his wisdom: http://www.netpromotersystemblog.com/2014/10/02/want-royally-happy-customers-never-skimp-on-service/ … #NPSpodcast
How We Increased Customer Loyalty by 125% in 6 Hours by @Shpigford https://baremetrics.io/blog/increase-saas-customer-loyalty-with-nps … #NetPromoter
Great story about a company diving in to customer feedback, focusing effort on improvement, and making it count. http://lnkd.in/dmYVJ_5
Bain is the #1 consulting co for clients that want results. Tweets by PJ, Consultant in Bain New York.
Pencils of Promise brings life-changing education to children living in poverty around the world.
Choosing a vendor to support your #NetPromoter System - Herman Miller's process (at minute 26 or so): http://www.netpromotersystemblog.com/2014/09/22/busting-the-myth-of-the-lucite-block-what-does-it-take-to-change-a-culture/ …
Busting the myth of the Lucite block: What does it take to change a culture? http://ow.ly/BMPb5 #Netpromoter
When Setting Customer Expectations Backfires http://shar.es/1a50va via @sharethis
Would it be a good idea to tweak the rules of Net Promoter Score based on the mentality of customers? http://qr.ae/GoTmO
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