We have a product today that customers are willing to pay for thanks to a few customers who said no to our MVP. They also helped us slim down from a software with hardware to 100% hardware.
Have you encountered pathological customers before? I heard a great story recently from @markorgan and team, but eager to find more.pic.twitter.com/S0rtwQdBJj
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fascinating, what is the 100% hardware version? what did you drop on the software side and why was that more compelling to customers?
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I've had one in freelancing days. He'd call me and scream at me everytime he wrote a check. He was an early customer so I didn't know what was going on- I thought I was screwed. Eventually, I cut him off. His local court records were wild with bankruptcies and judgments.
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Then again, I might have taken "pathological" a bit more literally than you intended.
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Pathological customers are a pain in the arse to deal with, but when you take the time to listen they’re a gold mine.
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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So do we fire them or keep them but don't help them?
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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Čini se da učitavanje traje već neko vrijeme.
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