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I believe it’s more important to have 100 people who LOVE your product than a million who just sort of like it. The true seed of scale begins with a tiny kernel of die-hard fans.

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Masters of Scale

@mastersofscale

We're replaying @sama's excellent conversation with @reidhoffman, "Why customer love is all you need", to remind you that the affection of your consumer is critical on your path to scale. Give it a listen: listen.mastersofscale.com/Social_SamAltm

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5:09 PM · Jul 5, 2022

Replying to

No one believes this more than

, Founder of

+ CEO of

.

@MastersOfScale

is re-ran our conversation this week. It's a must-listen for anyone curious about scaling consumer love. listen.mastersofscale.com/Social_SamAltm

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This is the new economy. #cultureeconomy

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(In the voice of the professor) that's where marketing comes in

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Seems backwards

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I believe that brands are built on trust and reputation. Brands should focus on providing outstanding customer service and experiences, which will lead to word-of-mouth marketing from satisfied customers.

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Check into

we definitely have more than 100 people loving it!

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and

I don't think he has those 100 ppl for

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Excited to hear this episode. I've already learned a lot from Sam's YC videos, and hopefully more from this one.

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Absolutely. Brand loyalty is hugely beneficial when taking an enterprise from infancy to scale.

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