Hi Rachel, I believe the case manager has contacted your sister in regards to this with some information in regards to this? Vicky
@TalkTalk I am about to cancel the DD I have for my mother’s broadband. Despite being reassured you would dew with this case you are still fobbing us off with “we can’t talk to you- because you aren’t the account holder”. She has dementia and has no idea her account details!
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Yes but they haven’t actually helped us because you don’t have a policy to help relatives of vulnerable people so we are still stuck. Your staff just asking for account details again which we can’t get because Mum is a dementia sufferer
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