Her live in carers are totally cut off from their own families as it’s a rural area there is no mobile signal. Making it challenging for us to find carers. Spent hours on hold with you and automated call routing. Hopeless 
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.@TalkTalk your customer service is APPALLING. My 83 yr old dementia patient mother needs live in care - your broadband has been down for months. She has lost capacity to operate her account and you won’t help because we “aren’t account holders”.
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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Hi Rachel, I'm truly sorry about that, that's not acceptable. I can arrange for a case manager in our CEO team to get in touch with you directly about this, please could you send over some details in a dm for me? Charlottehttps://twitter.com/messages/compose?recipient_id=258719649 …
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Where shall I send the details? Please DM me?
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