Hi Rachel, I'm sorry to hear about what has happened. If you'd like to escalate this further, please can you provide your mums full name and postcode via the message link below. ^Saffronhttps://twitter.com/messages/compose?recipient_id=2922732233 …
@HSBC_UK A recorded message - no explanation for a first time user that it should be my mum's DOB not mine! Now I'm locked out, call centre can do nothing, I have to wait for new code, and will likely miss her tax filing deadline. How un customer friendly can you get.
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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