Hi @TeamYouTube for some reason comments aren’t showing on my videos. I’ve replied to the comments but they don’t show on the video unless I’m replying to it via notification bell. I’ve tried on multiple devices and nothing changes
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Replying to @realjackotv @TheJackOConnor
We'd like to help, mind sharing any screenshots for the same? Keep us posted.
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Replying to @TeamYouTube
Here’s a photo of the mobile version and it’s the same story on desktop. I scribbled out all my reccomend videos and stuff so u where I mean. Not having this problem on any other videospic.twitter.com/u05FBWmQuF
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Replying to @realjackotv @TeamYouTube
As well as this. The comments are not appearing in the creator studio, but the notification that they have been posted, is there
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Replying to @realjackotv @TeamYouTube
Here’s the link to the video also.https://youtu.be/-zprgXhg2ng
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Replying to @realjackotv @TheJackOConnor
Thanks for all the info. Try these steps: delete the Creator Studio app > restart your device > reinstall the app. This usually clears things up but let us know if it's still not working!
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Replying to @realjackotv @TeamYouTube
I tried this and nothing has changed on desktop or mobile
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Replying to @realjackotv @TheJackOConnor
Thanks for the details. We have shared your concern with our team. Someone will reach out to you shortly, via email!
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