At least when the on call rotation is small I think it’s useful tracking incident counts to predict burnout. Worst incident I had at prev company was getting pulled out of movie date to fix some dumb app bug I had fixed + flagged when I was on call 5 weeks ago
I’ve worked with so many well-meaning folks that propose the use of incident counts to measure product quality. I always push back, but finally decided to write down the reasons why.https://link.medium.com/F7MhjDcoI3
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Alerts aren’t equivalent to incidents though, only in PagerDuty’s weird data model. One is a signal and the other is an actual impactful issue. Either way, counting alert frequency is definitely extremely important.
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Novi razgovor
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agree. SEV Counts are not helpful product quality metrics. They’re lagging. Metrics around count of failed cust. transaction is leading 
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This is great, thanks.
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Thanks :)
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I… recently started trying to compare cross team incident counts for my own curiosity. But I should probably not. Thanks!
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I am struggling with the zero tolerance to measurement of absolute incidents. I am in violent agreement that we should not be incentivising less of them -- but I worry about the opposite. Measurement might allow identifying those "too quiet" areas. /1
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That is, in my experience a lack of reports does not indicate a lack of issues but rather a lack of investigation following. As well, even in the case there haven't been any issues teams knowledge of the system fades over time. /2
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Čini se da učitavanje traje već neko vrijeme.
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