My university just announced that it’s dumping Blackboard, and there was much rejoicing. Why is Blackboard universally reviled? There’s a standard story of why "enterprise software" sucks. If you’ll bear with me, I think this is best appreciated by talking about… baby clothes!
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OK, back to Blackboard! It’s actually designed to look extremely attractive to the administrators (not professors and definitely not students) who make purchase decisions. Since they can't easily test usability, they instead make comparisons based on… checklists of features.
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And that's exactly what's wrong with Blackboard. It has every feature ever dreamed up. But like anything designed by a committee, the interface is incoherent and any task requires at least fifteen clicks (and that's if you even remember the correct sequence the first time).
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Software companies can be breathtakingly clueless when there's a layer of indirection between them and their users. Everyone who's suffered through Blackboard will have the same reaction to this: try having less functionality! https://edscoop.com/how-canvas-came-to-unseat-blackboard-as-the-leading-lms/ …pic.twitter.com/CQ7r1nfP64
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The grumbling about Blackboard has finally gotten loud enough that schools are paying a modicum of attention to usability when evaluating alternatives. Blackboard's market share has dropped dramatically and this will probably continue. Good.
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Here’s the kicker, though. It's extremely likely that whichever vendor emerges on top will fall into the same trap. The incentives almost guarantee it. Once profs and students put down the pitchforks, committees will go back to their checklists, and feature creep will resume.
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Blackboard is 20 years old. If Twitter is around in 20 years, let's see how this prediction holds up. And now I have to go rescue a three-month old from an extremely cute and equally uncomfortable outfit.
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Kraj razgovora
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Why is this reminding me of the history of
#EHR?
- Još 2 druga odgovora
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You’ve exactly described the issue. Products are engineered to meet tender/RFP lists, not to be usable. This is yet another example of “professionalising”, where organisation’s try to formalise processes and instead drive a worse outcome than what they’re trying to fix.
- Još 1 odgovor
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Čini se da učitavanje traje već neko vrijeme.
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