2/ I know I have come under fire for being quiet. I had to take the time to think deeply and from first principles. I hope our community will understand that.
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3/ I am so very sorry for how our read status feature made folks feel. We did not imagine the potential for misuse. Now we are learning and changing.
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4/ We are making some big changes to
@Superhuman. We are: • removing location tracking • deleting location data • turning read statuses off by default • building an option to disable remote images Please see https://blog.superhuman.com/read-statuses-bdf0cc34b6a5 … I've written this in detail there
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Kraj razgovora
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1/ I read the full piece on the email status. Thing is that it made it seem like a thing done on purpose to spy, something that made me feel like you are a sort of FB. But while FB business model is that to know as much about their users as possible to advertise better, the SH...
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2/ one is not. The core of what you do I think is to enhance email experience and maybe you went a bit too far on the enhancement bit to please your users. I suppose it's hard to take all that criticism, especially if you were in good faith. What's your biggest take-away here?
- Još 2 druga odgovora
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Read tracking is available in many email apps. This is helps sales folks make a living. Location tracking is creepy. Be less reactive to criticism. You’re in a huge vertical, don’t pander to niche tech users who can afford $30/mo. Create an entry $ tier for a wider feedback loop.
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Sales folks making a living is something I give zero Fs about, given that I have no obligation to give them ANY information about me because they've sent an email.
- Još 4 druga odgovora
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Nice follow up. Although I have not used
@Superhuman, I wonder if you already have or can build the opposite feature: tell me when an email I am about to open contains a potential tracking pixel. - Još 1 odgovor
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This is a G response to criticism

Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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