That's how Plusnet verifies your identity over the phone. They ask for a few characters from your password, verbally.
Not only does Plusnet store passwords in plain text, call centre employees can see that plaintext when you call in http://www.theregister.co.uk/2015/11/25/plusnet_still_delivering_passwords_plaintext/ …
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Usually one or two of the first five or six characters, so the customer doesn't have to count too far, apparently
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