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Puneet Mehta
@puneetmehtanyc
Entrepreneur, Founder / CEO . Living in and loving a world with AI. Meditator and ex-trading bot creator
Puneet Mehta’s Tweets
We can expect to see more of and VUI in business processes, including #CustomerService, in 2022.
Read about how your company can make the most out of it in this week's Top 5 Articles. buff.ly/3eph0MV Featuring
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Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week.
hyken.com/customer-exper #customerservice #customerexperience #CX
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CCW organizers told us we can't serve wine at our booth... so we're sharing something more potent 😈
Come get a free bottle of hand sanitizer at booth 135 and learn how to uncork the best customer experience with AI 🍾
#CCWVegas #CustomerContactWeek #CCW2021
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Netomi’s valuation grows to $210 million, up from $67.5 million in 2019. wsj.com/articles/ai-cu via Congratulations and the entire team!
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Excited to work with and the team as they bring AI to customer service. One of the coolest demos I saw was how Netomi learns and improves alongside agents.
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Netomi has raised $30M #SeriesB round led by @WndrCoLLC.
We’re excited to use this funding to expand the capabilities of our Relationship Operating System and empower every company with #AI as the new interface.
Read more about our funding in @WSJ
lnkd.in/gA9rb3cy
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Netomi has raised $30M #SeriesB round led by .
We’re excited to use this funding to expand the capabilities of our Relationship Operating System and empower every company with #AI as the new interface.
Read more about our funding in
lnkd.in/gA9rb3cy
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So happy for and Netomi. For me, getting to work together on this from the beginning has been a highlight of my Sand Hill East career.
So excited for the company and where we go next.
Fabulous to have WndrCo & E…lnkd.in/gkyQ9P2V
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Hooray for , first co-investment w - ’s valuation grows to $210 million, up from $67.5 million in 2019. on.wsj.com/3DsWMfU via
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Join us for a fascinating #CEOTalk on the biggest trends shaping the #CX landscape today. CEO @ is joining our CEO to dive deep on everything you need to know about delighting customers going into 2022 netomi.com/resources/webi
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What's in the forecast for #customerexperience in 2022? Hear the report from none other than CEO . Dark clouds or sunny skies? Save your spot to find out netomi.com/resources/webi
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65% Percent of Emails Are Ignored buff.ly/30zurTI via
I’m still optimistic, but at the same time, concerned.
It took an average of 36 hours to get a response to a #CustomerService email. Only 1 in 5 #retailers responded within 24 hours.
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Telecoms: do not disturb -- most don't answer customer service emails
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Good news travels fast. #Telecommunications companies are under a lot of pressure and have been put on notice. See 's take on 's latest research report.
#CustomerExperience #CX
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Telecoms: do not disturb -- most don't answer customer service emails @netomi_official bit.ly/32NdQfr
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Today, Netomi was featured in DestinationCRM! The article highlights how has increased customer satisfaction by 5X after deploying Netomi's AI technology. Find out more from the link below!
destinationcrm.com/Articles/CRM-I #AI #chatbot #airlines #customersatisfaction
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Netomi is having a Fireside Chat with CX Leaders from Zinus, Harry's, and BATL. is the preferred help desk for all of our guest companies! Join us on July 20th to hear how CX teams are leveraging best tools and practices during the pandemic! bit.ly/2BiXgKZ
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Today, has written an article about Netomi's new Customer Service Benchmark Report. Read the article from the link below, many thanks to ! bit.ly/31vvCoH
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We've assembled the best and brightest around,
To share their thoughts and advice that is sound.
Customer Support has a brand new purpose.
Listen to leaders who are at your service.
Join us for a conversation with #CX industry leaders on July 20th! bit.ly/3ePCJMF
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Less than 5 hours to go! #webinar Netomi and Freshworks talk Practical AI for #CX
Hurry! Save your spot by clicking the link below.👇👇👇
bit.ly/2Wqh1be
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For more insights, sign up for a webinar with Shailendra Gupta and to learn how to prioritize your agents and customers using #artificialintelligence in CX.
zoom.us/webinar/regist
zoom.us/webinar/regist
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There’s normally a natural rate at which technology spreads through businesses, often driven by gaining competitive advantage or driving efficiency. What we’re seeing is that rate is compressed dramatically when business resilience is all that matters.
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Hey #CX leaders! Gather around for a virtual fireside chat with leading #customerservice experts Mario Chamorro, Abdullah Khan, Sandeep Jian, and Erika Taylor-Beck as they explore #custserv in times of #crisis. Grab your spot today! bit.ly/3bsUU9a
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Automation doesn't work for every task, and there are some jobs that will always require the human touch.
Source: bit.ly/3a1sYZg via @CJAchieveIt @rccogburn and more.
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"The inventor of the washing machine didn't attempt to replicate the washboard. Your #AI strategy has to go beyond replicating the existing #CustomerExperience" - of talking #CX as part of their virtual translation of @ZendeskRelate #ZendeskRelate
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According to , these are the 5 biggest ways #customerservice managers can create a better experience with #AI and #chatbots.
netomi.com/5-ways-custome
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Thinking about #AI in #customerservice? Avoid these 7 pitfalls, according to our Founder / CEO via
zendesk.com/blog/7-pitfall
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#ZendeskRelate speaker explores why email is the ideal first channel to launch #AI for customer service. zdsk.co/AIincustserv via @ZendeskRelate
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It's okay to be not liked on demo day.
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Important PSA:
Customer Support Professionals who don't use AI have less time to spend with puppies. Learn the best practices of AI in customer service with 's and Netomi's Shail Gupta.
Register now for the Live Webinar:
bit.ly/37CMY26
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What impact can #AI really have on a #CX organization? Join a powerful duo - and #Netomi - as we explore this and more in a #webinar. #CustServ leaders, you don’t want to miss it. bit.ly/2HcjP3a
#LiveWebinar #CustomerService #Zendesk
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Attention #CustomerService and #CX leaders. and @netomi_officialare teaming up for a must-see #webinar on how companies can best use #AI in #custserv. Register today: bit.ly/2uCxZIe
#chatbots #aichatbots #shephyken #zendesk #support
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Join and on 2/20 to learn why more companies are turning to AI to elevate #CX across every channel. zdsk.co/2SdnyUy
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