Stefan Czerniawski

@pubstrat

Working to make government work better More ideas borrowed from other people at

London UK
publicstrategist.com
Joined May 2009
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  1. 17 hours ago

    no = so

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  2. 17 hours ago

    And by 'right' of course I mean what I have long thought (no even better to see that it has become the consensus)

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  3. 17 hours ago

    Delighted to see that and have come to the right conclusion on when a service - and a customer journey - begins and ends.

    What do we mean when we talk about services? The brilliant has finally written a conclusive definition for government 🙌🏼
    1 reply 3 retweets 3 likes
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  4. Apr 3

    Making sure that service design gets the time and space it needs - sets out the challenge (and inadvertently takes on nuclear weapons maintenance along the way)

    Why it’s never a good time for service design
    1 retweet 2 likes
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  5. Apr 1

    One of those rare occasions when LOL means LOL

    1 like
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  6. Retweeted
    Apr 1

    People have been predicting the ‘inevitable decline’ of digital in government since it’s inception. Doing this job doesn’t just mean delivering work that’s vital to people’s lives, but doing it in spite of the constant expectations (and sadly often hopes) of failure.

    7 replies 45 retweets 224 likes
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  7. Mar 29

    It was a privilege to hear give his talk on stammering - great insights on personal determination as well as on the experience of having a stammer.

    “1% of you stammer”
    1 reply 1 retweet 9 likes
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  8. Retweeted
    Mar 28
    Replying to

    The *very* best part of this? Watching policymakers grab hold of the prototyping, turning abstract ideas into some great discussions. We need to do more of this (and will be doing!)

    3 retweets 5 likes
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  9. Retweeted
    Mar 28

    Great discussion last night with at the launch of their new report on how digital innovation can improve public services with insightful response by

    4 retweets 10 likes
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  10. Mar 27

    Does more consistency of tools and platforms lead to better local government? A strong theme at with done thoughts from a four year old blog post -

    2 likes
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  11. Mar 23

    For one tantalising moment, it looked as though might be about to become less secret. But as ever with legal matters, it's important to read the small print.

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  12. Mar 23

    What happens if you think about data as if it were photography? What if Ansel Adams had been a data scientist? What would make of all this?

    Data as photography
    1 like
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  13. Retweeted
    Mar 22

    Based on some recent experiences, I have written a blogpost about public servants' responsibility for diversity and inclusion.

    8 replies 78 retweets 126 likes
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  14. Mar 22

    Bad inferences from data are easy. Good ones are hard. , helped by a non-existent small dog, digs deeper into what our personal data is revealing and where accountability should lie.

    1 retweet 3 likes
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  15. Mar 22

    And if policy or politics figures anywhere in your job description - or your world view - that would be a good reason for reading this too

    Once again, with feeling, if you're designing digital services, read this 2016 OSCON talk on why Software is Politics by the incomparable
    1 retweet 4 likes
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  16. Mar 21

    Almost exactly ten years on from "The Best Service is No Service" - - applies the same logic to needy user interfaces

    I've written some thoughts on Anticipatory User Interfaces
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  17. Mar 19

    It will be fascinating to see what comes of using history to explore digital policy making (and interesting parallels with ) h/t

    Looking at historical parallels to inform digital rights policy
    2 retweets 1 like
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  18. Mar 19

    Security theatre in the news

    1 reply 1 like
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  19. Retweeted
    Mar 11

    A good metaphor for the subjectivity of data is photography. Both involve devices with explicit politics, interpretation, and the subjective 'eye' of the creator. To wit, here's a list of Ansel Adams quotes, replacing photography/photographs with data collection/visualisation.

    7 replies 51 retweets 91 likes
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  20. Mar 15

    And definitley should have tagged in that one

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