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psychnanny90's profile
Sophie
Sophie
Sophie
@psychnanny90

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Sophie

@psychnanny90

Nanny by day, loves to play games by night | I upload let’s plays and quick builds/renovations to YouTube Mon-Fri and stream whenever on Twitch

Sydney, New South Wales
youtube.com/channel/UCB_WJ…
Joined October 2018

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    1. Sophie‏ @psychnanny90 Jan 2
      • Report Tweet

      @YouTube During a stream, a song played in my video & I wasn't aware of it until I exported it to YouTube and was copyrighted. Now, I'll take the hit, but I can't remove it because Video Manager won't let me edit my audio... How can I remove it without removing all of the audio?

      1 reply 0 retweets 0 likes
    2. TeamYouTube‏Verified account @TeamYouTube Jan 2
      • Report Tweet
      Replying to @psychnanny90

      Thanks for reaching out. Its not possible to remove it while the stream is on. However, once the stream is archived you should be able to remove it. Also, do you see any error message while doing so? Keep us posted.

      1 reply 0 retweets 0 likes
    3. Sophie‏ @psychnanny90 Jan 2
      • Report Tweet
      Replying to @TeamYouTube

      No error message. It was all done on twitch so I’m guessing a viewer did it because I wasn’t listening to any music at the time. It was then exported to YouTube. It’s about 14 seconds long. I just had no idea it was there until I exported and got the email about the claim

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube Jan 2
      • Report Tweet
      Replying to @psychnanny90

      Hmm, have you taken a look at our Help Center resource on removing claimed music from your video: https://goo.gl/af3ZJu ? Also, share the video URL for us to take a look. Thanks.

      1 reply 0 retweets 0 likes
    5. Sophie‏ @psychnanny90 Jan 2
      • Report Tweet
      Replying to @TeamYouTube

      The help centre told me to go to video manager, press the down button next to edit & I'll be able to find the audio edit that way. But nothing is there. When I got into edit, no video shows. Link is below, time song shows is 37:33 - 37:47 https://www.youtube.com/watch?v=hmjM1FbPzhk …

      1 reply 0 retweets 0 likes
    6. TeamYouTube‏Verified account @TeamYouTube Jan 2
      • Report Tweet
      Replying to @psychnanny90

      That's odd. Have you tried using another browser/device? We also recommend clearing cache and cookies and then try again. Keep us posted.

      1 reply 0 retweets 0 likes
    7. Sophie‏ @psychnanny90 Jan 2
      • Report Tweet
      Replying to @TeamYouTube

      Ok, so I've tried it on Chrome, internet explorer and firefox and I'm getting the same result

      1 reply 0 retweets 0 likes
    8. TeamYouTube‏Verified account @TeamYouTube Jan 2
      • Report Tweet
      Replying to @psychnanny90

      Hmm, you can contact our copyright team for further assistance: https://goo.gl/gJKU5B . They can dive into this further with you.

      1 reply 0 retweets 0 likes
      Sophie‏ @psychnanny90 Jan 2
      • Report Tweet
      Replying to @TeamYouTube

      Thanks so much for your help! I have a final question. The video isn't showing up on my channel at all but is in my backroom dashboard, is that just because of the copyright claim?

      5:18 PM - 2 Jan 2019
      1 reply 0 retweets 0 likes
        1. New conversation
        2. TeamYouTube‏Verified account @TeamYouTube Jan 2
          • Report Tweet
          Replying to @psychnanny90

          Hmm, could you try switching your video privacy settings, signing out of your account and signing back in to see if it makes a difference? Also, you can check if there are any restrictions on the video from the claimant. Let us know how it goes.

          1 reply 0 retweets 0 likes
        3. Sophie‏ @psychnanny90 Jan 2
          • Report Tweet
          Replying to @TeamYouTube

          Tried the video settings and nothing changed. Tried signing out and with a different account and it's not there. There are no viewing restrictions according to the copyright claim page either.

          1 reply 0 retweets 0 likes
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