So, it's 2018 and @HSBC_UK still send me text messages asking me to phone a number, where the verification process requires my card number, date of birth and postcode. Even after providing my card no they refuse to give me any indication they have any information from my account.
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I understand that you have to earn my trust, but I also have to earn yours. That has to come in a handshake process where you gain my trust as I gain yours, step by step. I don't want to hand over so much private information with nearly zero proof of who I'm handing it to.
One possible way to do this would be for you to provide me with, say, the 2nd and 4th characters of my postcode. That would have been enough for me to feel comfortable confirming the rest.
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I do understand what you mean, the only thing I can suggest would be to come on here and we can verify that the number your calling is a genuine HSBC number. I have checked that number and it is genuine. So there is nothing to worry about. ^AB
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0345 607 7088 Is this one of you numbers HSBC...?
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