So, it's 2018 and @HSBC_UK still send me text messages asking me to phone a number, where the verification process requires my card number, date of birth and postcode. Even after providing my card no they refuse to give me any indication they have any information from my account.
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Hello Jon, can you explain what has happened when you say we refuse to give you any indication in regards to your account details? Did you fail your Telephone Security Number? ^AB
Thanks for the quick response! I phoned 0345 607 7088 (received by text message), and spoke to "Frankie". She asked for my full name and card number. I provided these as I had already done basic checks that the phone number was genuine. She then asked for my postcode and DoB.
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I refused to provide these additional details, and gave poor Frankie an explanation to pass on to whoever designs the security schemes why I didn't think this was a good idea.
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She asked me to phone the number on the back of the card, which is fine in my case. But my problem is that the approach sets a precedent where the genuine verification process is indistinguishable from a phishing attempt which would capture useful information.
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After you gave that information did this person then continue with your call and discuss your account with you? ^AB
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