move bank?
So, it's 2018 and @HSBC_UK still send me text messages asking me to phone a number, where the verification process requires my card number, date of birth and postcode. Even after providing my card no they refuse to give me any indication they have any information from my account.
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Hi Andrea, Could you give me more details on this please? ^CM
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Hello Jon, can you explain what has happened when you say we refuse to give you any indication in regards to your account details? Did you fail your Telephone Security Number? ^AB
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Thanks for the quick response! I phoned 0345 607 7088 (received by text message), and spoke to "Frankie". She asked for my full name and card number. I provided these as I had already done basic checks that the phone number was genuine. She then asked for my postcode and DoB.
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Oh hey, happy birthday! And I do also have an account with Monzo, and I it like it! :)
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Hi Jon, did you manage to get this resolved today? ^CM
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Hi George. I am sorry you had difficulty opening your account with HSBC we do have some specific information that we can accept as proof of Identity. ^CM
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Thank you George
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Hey Jon, Only to make sure it's really you, please send me all this information. :)
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