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I think it's more the case that's there are few other tools you can use. Especially for repeat offenders. At some point you need to ban. My early mod days were far too lenient and I regret that now. (I was not a mod in your example)
I'd like the "tool" to be dialog for much longer, though... banning someone is disproportionately easy to do, and involves no empathy. Talking to someone, hearing their side, and letting them hear yours is *much* more likely to have a net positive outcome.
It's just a shame that it can be so draining on the person who's tasked with doing it. And moderators are almost always giving up their free time to do it. They certainly shouldn't have the burden alone.
That's the cost and at some point it's worth having a tool or process for minimising it, even if blunt, seeing as bans are reversible.
You might not know how much background dialog there was. For me it was usually 10x the public dialog.
That doesn't surprise me in the slightest... in this particular example, there was no offline dialog. (@fpmortals doesn't even know who the moderators are). When he was banned on Gitter before, there was probably 100x more private dialog between a dozen people or more...
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