That's not the experience we want you to have, Jon. Let’s connect you with one of our specialists to sort this out. You can reach out to them directly by selecting your country from the drop down menu here: https://goo.gl/d7hM0w
@GoogleStore I placed an order (in the UK) which was not delivered today (and not even attempted). You sent me an email asking to contact support for a refund, but there is no option to do this when not returning something. The courier did not receive the package from you.pic.twitter.com/0uXZe3bR8G
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Thanks, I'll get in touch there. :)
End of conversation
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