@YouTube I don't understand why when I am trying to watch a video on my phone, the video blacks out but the audio still plays. Please help
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Replying to @pricenicholas01
That's strange! Have you tried uninstalling/updating the app, restarting the device and reinstalling the app to check if that resolves the issue? Keep us posted.
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Replying to @pricenicholas01
Thanks for giving it a try. You may want to make sure your device's OS is updated to its latest version. Keep us posted.
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Replying to @TeamYouTube
It's updated to the latest version. What do I do?
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Replying to @pricenicholas01
Thanks for confirming. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.
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Thank you. I will send feedback. I hope you can resolve the problem
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