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The Plusnet Help account has now closed! For help and support, please tweet or direct message
Plusnet Help’s Tweets
Apologies for the inconvenience, we were aware of issues impacting a small number of our customers earlier today. This should now be resolved and broadband service restored, if you are seeing any further issues please reboot your router in the first instance.
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It's important to stay connected and get the most out of your broadband. Check out our short guide with tips to improve your Wi-Fi: wrap.co/wraps/7f6656db
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Following severe storms and flooding in Edinburgh last night, engineers are working to restore broadband to affected customers as soon as possible. We expect service to be restored later today. Phone and mobile services are not impacted. We’re sorry for any inconvenience.
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Hi
Sorry to hear that. Please contact our Customer Options Team on 0800 013 2632. This department will be able to assist with cancellation or renewal of your contract. Unfortunately it is not possible to action this kind of request over Social Media platforms.
-Piotr
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Hi Gill,
I'm really sorry to hear that you have a complaint and I appreciate we've let you down in some way.
Your message appears incomplete so to allow me to look into this further please provide your username by DM, with a brief description of the query.
Thanks - Tahir twitter.com/messages/compo
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Hi Bev, sorry to hear you're having broadband issues. Can you run through our troubleshooting guides here, let us know how you get on: goo.gl/p2tpvL If the problem persists feel free to drop us your username over direct message so we can look into this. - Noor :) twitter.com/messages/compo
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Hi
Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault ... plusnet.response.lithium.com/portal/convers
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Hi
Sorry to hear about problems with your broadband. Can you please send us Direct Message with your username and let us know what is happening so we will be able to test your line?
-Piotr twitter.com/messages/compo
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‘My Account’ is a great place to keep track of your services online. Log in to view bills, update personal information and much more: tinyurl.com/vg6qqw5
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Where you place your broadband router can affect your connection while you’re working from home. Find out where’s best for your router here: tinyurl.com/vxxktjr
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We know people are relying on their landlines more than ever to stay connected to friends and family. See our guide on the most common phone issues and how to fix them here: tinyurl.com/wvdyxhw
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We’re doing all we can to help you during COVID-19, so it might take longer than usual to get in touch with us. In the meantime, our help and support guides might be able to give you helping hand. Check them out here: plus.net/help/
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We know this will mean the time waiting to speak to us may be a little longer than usual, but there are lots of ways customers can help themselves via our Member Centre and our Plusnet Community.
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The safety of our people is our number one priority, as they are key to keeping us all connected during the Coronavirus outbreak. To protect their health and well-being we'll be changing our contact centre opening hours to 9am – 6pm, to help maintain our service to you.
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We're working to do all we can at Plusnet to help our customers and keep our people safe.
Our CEO explains how we're looking after our brilliant colleagues in our contact centres – and why they're so important in keeping us all connected – here:
Quote Tweet
We're doing all we can @bt_uk, @EE and @Plusnethelp to keep serving our customers and keep our people safe at this difficult time.
This is why we’re asking our people to come into our contact centres, if they’re healthy and able – so our customers can get the help they need. 1/5
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Please be reassured we’ve seen your messages and we’ll get back in touch with you as soon as we can.
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We’d like to ask you to help us to prioritise customers who need the most urgent help by not repeating questions unless your situation has changed.
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We’re working hard to keep you connected, and helping you with your problems and questions as best we can during these unprecedented times.
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We are working to do as much as we can in response to Coronavirus. We're here to help. Let's all look after each other.
You can read more about all the things we are doing for our customers at this critical time here: tinyurl.com/wd8mccr
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Due to lots of people trying to make the most of our great deals, our website is currently struggling.
Our deals stand until midnight on the 8th January, so please try again later.
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Good Morning and Happy Saturday! :) We'll be here until 9pm to assist with your queries, have a great day!
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Goodnight Everyone! We'll be back at 9am tomorrow :) In the meantime, our help and support guides can be found here if you need any assistance plus.net/help/
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Morning all :) Christmas might be over but it's Friday, yay! We're in the office today until 9pm so don't hesitate to get in touch.
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Things to do: Eat leftovers. Watch films. Help with any issues. Find more leftovers.
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That’s us for the day. We’re off to stuff our faces and gather up any leftover roast potatoes. We hope your day was extra merry.
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Merry Christmas everybody! We hope you have the most magical day. Don’t forget: If your internet goes down midway through cheating at a game of Scrabble, we’re here to help.
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What are you still doing awake?!? Santa will be coming! Have an excellent Christmas everyone. We’ll be here tomorrow, just in case.
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‘Twas the day before Christmas, and all through the house, we were here to help with your internet issues. Not with rhyming.
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We're off home now for some shuteye now, but we'll be back at 9am to answer your queries! Goodnight Plusnetters :)
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Good Morning Plusnetters! Monday is back around already but the big day is almost here! We are here until 9pm tonight so don't hesitate to drop us a message :)
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We hope you've all had a good weekend! That's it for us today, but we'll be back at 9am tomorrow, goodnight!
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Rise and shine! We'll be in the office to help with all of your queries until 9pm tonight :)
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We're off home now for some shuteye now, but we'll be back at 9am to answer your queries! Goodnight Plusnetters :)
Good Morning Everyone :) We'll be here until 9pm to assist with your queries, have a great Saturday Everyone!
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Goodnight Everyone! We'll be back at 9am tomorrow :) In the meantime, our help and support guides can be found here if you need any assistance plus.net/help/
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Good Morning and Happy Friday! :) We are here in the office until 9pm tonight so don't hesitate to drop us a message!
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We hope you've all enjoyed your day! That's it for us today, but we'll be back at 9am tomorrow, goodnight!
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Rise and shine Plusnetters! We'll be in the office to help with all of your queries until 9pm tonight :)
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