Half the advice I give to startups is some form of "talk to your customers."
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@paulg would love to see a post on different ways to do this, esp for consumer app. Call a random user? What do you ask?
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Big fan of
@mytruebill (you've saved me cash). Run survey/convos on cancel actions vs replacement/upsell options (find new partners)Thanks. Twitter will use this to make your timeline better. UndoUndo
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