Half the advice I give to startups is some form of "talk to your customers."
A long tail, the second biggest component of which is probably to make sure they're default alive rather than depending on investors.
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I'm disappointed that the other half isn't "... and listen to what they say!" (just for the sake of pithiness).
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I'm surprised you didn't catch it that I mistakenly said the second biggest component of the long tail. Maybe that means no one will.
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