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paulg's profile
Paul Graham
Paul Graham
Paul Graham
Verified account
@paulg

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Paul GrahamVerified account

@paulg

paulgraham.com
Joined August 2010

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    1. Paul Graham‏Verified account @paulg 12 Apr 2017

      Usually badness = room for competitors. Not optimistic that's true for airlines, but interesting to think about.

      18 replies 14 retweets 112 likes
    2. Paul Graham‏Verified account @paulg 12 Apr 2017
      Replying to @paulg

      The thing to focus on might be exceptional service. Travelers want cheap, and that might be the best cheap change.

      8 replies 3 retweets 23 likes
    3. Paul Graham‏Verified account @paulg 12 Apr 2017
      Replying to @paulg

      You could be qualitatively different by realizing that airline service defaults to bad, just as software defaults to insecure.

      2 replies 8 retweets 38 likes
    4. Paul Graham‏Verified account @paulg 12 Apr 2017
      Replying to @paulg

      One obvious step is to require feedback after every flight, a la Uber. Then you could use "seat racing" to find bad people.

      2 replies 3 retweets 39 likes
    5. Colin Percival‏ @cperciva 12 Apr 2017
      Replying to @paulg

      Not sure that helps. Finding bad people doesn't accomplish anything if you can't get rid of them (cf. standardized testing in schools).

      1 reply 0 retweets 0 likes
    6. Paul Graham‏Verified account @paulg 12 Apr 2017
      Replying to @cperciva

      I mean employees.

      2 replies 0 retweets 2 likes
    7. Colin Percival‏ @cperciva 12 Apr 2017
      Replying to @paulg

      Right, but airline unions would never accept their members being fired based on aggregated ratings from customers.

      1 reply 0 retweets 2 likes
    8. Paul Graham‏Verified account @paulg 12 Apr 2017
      Replying to @cperciva

      I was thinking about this more for new airlines than existing ones.

      1 reply 0 retweets 4 likes
    9. Colin Percival‏ @cperciva 12 Apr 2017
      Replying to @paulg

      OK, but that's not sustainable. As soon as you start making a profit, you'll have to fight off attempts to unionize.

      1 reply 0 retweets 1 like
    10. Thomas Shaddox‏ @tshddx 12 Apr 2017
      Replying to @cperciva @paulg

      Why do some industries/companies unionize and others don’t? Is there a specific reason why airline employees are likely to?

      4 replies 1 retweet 8 likes
      Paul Graham‏Verified account @paulg 12 Apr 2017
      Replying to @tshddx @baddox @cperciva

      That is a very important question. I don't know the answer. But it could be that understanding this is the key to everything else.

      2:17 AM - 12 Apr 2017
      • 1 Retweet
      • 7 Likes
      • Chris Leader Emily Abell Vagram Eli Courtwright akarve Ben Seeley Albert Cloete Aerin Kim
      2 replies 1 retweet 7 likes
        1. Albert Cloete‏ @albert_cloete 12 Apr 2017
          Replying to @paulg @baddox @cperciva

          I suspect it might be as simple as employees that have enough bargaining power without unions don't bother with it. Like in software.

          0 replies 0 retweets 4 likes
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        1. fab13n‏ @fab13n 12 Apr 2017
          Replying to @paulg @baddox @cperciva

          Unionized companies/sectors were typically founded when the employer/employee power balance favored the later. New cies aren't unionized.

          0 replies 0 retweets 0 likes
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