Usually badness = room for competitors. Not optimistic that's true for airlines, but interesting to think about.
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Not sure that helps. Finding bad people doesn't accomplish anything if you can't get rid of them (cf. standardized testing in schools).
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I mean employees.
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Right, but airline unions would never accept their members being fired based on aggregated ratings from customers.
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I was thinking about this more for new airlines than existing ones.
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OK, but that's not sustainable. As soon as you start making a profit, you'll have to fight off attempts to unionize.
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Why do some industries/companies unionize and others don’t? Is there a specific reason why airline employees are likely to?
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That is a very important question. I don't know the answer. But it could be that understanding this is the key to everything else.
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I suspect it might be as simple as employees that have enough bargaining power without unions don't bother with it. Like in software.
End of conversation
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JetBlue made major effort to be customer-centered, (+SW, VirginAmerica) but biz travelers stick w/ legacies for status & small cities
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ppl complain at United, but they don't abandon it, so United receives little market punishment for poor customer service-> no change
End of conversation
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That itself would be a huge step. If I was
@SouthwestAir@JetBlue or any other airline I would add this one feature today.Thanks. Twitter will use this to make your timeline better. UndoUndo
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