Usually badness = room for competitors. Not optimistic that's true for airlines, but interesting to think about.
The thing to focus on might be exceptional service. Travelers want cheap, and that might be the best cheap change.
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There's room for the FAA set minimum standards for service, such as legroom and overbooking.
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Also thinking lately that united's badness will lure more customers given they may have to drop prices to compensate for lack of booking
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ex-Oz Airline Person here but have travelled horrible domestic US network a lot. Southwest has nailed Culture, Customer & Economics
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You could be qualitatively different by realizing that airline service defaults to bad, just as software defaults to insecure.
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One obvious step is to require feedback after every flight, a la Uber. Then you could use "seat racing" to find bad people.
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Interestingly, no apparent correlation between price and customer satisfaction. So there is room for a lot of cheap improvements.pic.twitter.com/i7eduMhUgL
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Arguably this is how
@SouthwestAir and@VirginAmerica succeeded.Thanks. Twitter will use this to make your timeline better. UndoUndo
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