Usually badness = room for competitors. Not optimistic that's true for airlines, but interesting to think about.
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You could be qualitatively different by realizing that airline service defaults to bad, just as software defaults to insecure.
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One obvious step is to require feedback after every flight, a la Uber. Then you could use "seat racing" to find bad people.
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Not sure that helps. Finding bad people doesn't accomplish anything if you can't get rid of them (cf. standardized testing in schools).
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I mean employees.
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Right, but airline unions would never accept their members being fired based on aggregated ratings from customers.
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I was thinking about this more for new airlines than existing ones.
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OK, but that's not sustainable. As soon as you start making a profit, you'll have to fight off attempts to unionize.
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Why do some industries/companies unionize and others don’t? Is there a specific reason why airline employees are likely to?
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Interestingly, no apparent correlation between price and customer satisfaction. So there is room for a lot of cheap improvements.pic.twitter.com/i7eduMhUgL
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Arguably this is how
@SouthwestAir and@VirginAmerica succeeded.Thanks. Twitter will use this to make your timeline better. UndoUndo
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ex-Oz Airline Person here but have travelled horrible domestic US network a lot. Southwest has nailed Culture, Customer & Economics
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Also thinking lately that united's badness will lure more customers given they may have to drop prices to compensate for lack of booking
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There's room for the FAA set minimum standards for service, such as legroom and overbooking.
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