The thing to focus on might be exceptional service. Travelers want cheap, and that might be the best cheap change.
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You could be qualitatively different by realizing that airline service defaults to bad, just as software defaults to insecure.
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One obvious step is to require feedback after every flight, a la Uber. Then you could use "seat racing" to find bad people.
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Not sure that helps. Finding bad people doesn't accomplish anything if you can't get rid of them (cf. standardized testing in schools).
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I mean employees.
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Right, but airline unions would never accept their members being fired based on aggregated ratings from customers.
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I was thinking about this more for new airlines than existing ones.
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OK, but that's not sustainable. As soon as you start making a profit, you'll have to fight off attempts to unionize.
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You need badness and a fragmented market usually.
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Or fragmentable.
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I actually have a unified theory of this I should pitch you on.
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You should write an essay about it.
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I'd like to read it!
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They operate on razor thin margins, like on-demand food delivery. Huge barrier to entry. The real answer is to subsidize them properly.
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Say whaaaat? Subsidize an airline? April's fool's was days ago...
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Badness = room for competitors, unless high barriers to entry or political air c over. Not optimistic either...
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Unfortunately, in airlines business badness begets badness. Lack of good competition killing them softly.
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The premise is mostly true except for industries with high barrier-to-entry due to cost, compliance, etc (health care, aviation, etc)
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It's Achilles' heel of capitalism. These industries can go untouched for decades before a miracle happens and they get disrupted.
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