Good source of new ideas: do something by default that used to have to be done explicitly.
Dropbox: Back up after every edit. Uber: Give feedback after every ride.
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amazon one click,google autofill, facebook newsfeed, slack use last photo taken, iMessage suggested responses, WhatsApp auto encryp
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Uber: giving feedback improves ride quality but does nothing to get rid of the toxic culture.
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who said it did?
End of conversation
New conversation -
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Uber only takes feedback they like..
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