@paulg or like the meme says: "haters gonna hate"
This is wrong: https://twitter.com/paulg/status/535571641464389632 … Habitually is the wrong word; the test is motive. Sam put it better:https://twitter.com/sama/status/492846998525980673 …
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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@paulg Agreed, there are folks who complain constructively, and those who complain destructively.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@paulg@sama this is how I saw it http://management.curiouscatblog.net/2014/11/20/dont-ignore-customer-complaints/ … base response on merit of the issue raisedThanks. Twitter will use this to make your timeline better. UndoUndo
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@paulg you should write a philosophy book. Please write one.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@paulg But motive can be impossible to discern; habits are not. Habitual complaining is not a bad proxy for "just wants to be mad." -
@QcDailyQuote True, it's not a bad proxy. But there are other ways to tell.
End of conversation
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