Paul Graham on Twitter: "@sama Maybe because actually shipping one would require a level of customer service alien to their DNA."

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1. Kyle Rogers‏ @KyleR 11 Nov 2014
  Replying to @paulg
  
  @paulg @sama I have Google Fiber cable/internet. Their customer service has actually been quite good to date.
  
  1 like
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1. KD‏ @KieranGDunne 11 Nov 2014
  Replying to @paulg
  
  @paulg @sama Exactly
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1. joahspearman‏ @joahspearman 11 Nov 2014
  Replying to @paulg
  
  @paulg @sama And b/c it would involve being a clear first-mover instead of a dominant but powerful follower a la Search, Email & Social, etc
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1. Prateek Gupta‏ @prtkgpt 11 Nov 2014
  Replying to @paulg
  
  @paulg @sama what are the main elements you would focus to grow a CS team?
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1. Hong 關鴻‏ @Quan 11 Nov 2014
  Replying to @paulg
  
  .@paulg @sama Google can learn customer service faster than Big Auto can learn tech. And are car dealers really setting the bar that high?
  
  3 likes
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1. troy simpson ‏ @troysimpson 11 Nov 2014
  Replying to @paulg
  
  @paulg @sama what if they go b2b
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1. Hicham E.‏ @e_hicham 11 Nov 2014
  Replying to @paulg
  
  @paulg @sama best scenario is to license their tech to other car makers and stay out of actually building their own
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