It didn't occur to me till a few minutes later, but this is exactly what I'm always nagging founders to do. No wonder I dislike ideologues so much. They're just like bad startup founders. They do what they think people should want, instead of what they actually do want.https://twitter.com/paulg/status/1326884095792648192 …
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Interesting. So does that mean you disagree with Ford’s position when he said “If I had asked people what they wanted, they would have said faster horses.”?
Talking to people to figure out what they want isn't simply a matter of asking a single question, "What do you want?" You have to figure out why they want what they do. And after making something for them, you have to measure whether they actually like it.
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TBH a car is a kind of faster horse in many ways
Thanks. Twitter will use this to make your timeline better. UndoUndo
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Right. Makes sense. In the “I asked for trains but what I really wanted was faster transportation” kind of way... which led to airplanes.
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I recommend Clotaire Rapaille's The Culture Code on that subject; specifically finding out what people really want, from how they are saying ithttps://www.barnesandnoble.com/w/culture-code-clotaire-rapaille/1100623463 …
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In the context of software, I personally believe in Doug Engelbart's and Alan Kay's view of software. Software should enable the user to solve their own problems. Delegating problem solving is what is wrong with the software world today.
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The fact that I used the word "user" instead of "person" kind of highlights the problem. Because certainly if someone solves their own problems with their own software, then they aren't just a user.
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