Paul GrahamVerified account

Enough of them happen irrevocably that the top clearly are fine with what the lower level people are doing.

But it does speak of the culture, and isn't the only sign of infection.

They obviously have guidelines for their employees. That this can even mistakenly be included in one those categories is inconsistent with a fairness and openness expected by consumers and by anyone who values reasonableness.

Problem is it’s opaque. Platforms like FB and Twitter would be wise to employ some form of “public court” that involves users in the process.

Seems the question then becomes: did their system, presumably guided from the top, step in to undo this, apologize, and adjust the guidance to the employees that took the action?

well no, of course some employee made the decision; @jack himself is not doing all the moderation. But still the employee works at Twitter so ipso facto, Twitter suspends!

Letting random employees suspend accounts with shoddy standards without fear of losing your job gores up to the top

I'm sure you're right about that, Paul, but like bank errors they tend to run in a particular direction.