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What are some examples of companies that seemed non-viable... until all the sudden they weren’t? PayPal was burning tons of cash and was getting eaten alive by fraud... until they figured that out Tesla had awful unit economics and couldn’t produce at scale... until they did
Airbnb didn't grow till they started helping hosts improve their listings.
I remember they worried at the time that this would be cheating — that they wouldn't be able to keep doing this once they were big. I told them they had nothing to lose, because if they didn't, the company would die in a couple months anyway.
An interesting question. You need x to survive as a company. How could you “cheat” and make it happen now, even if that way is unsustainable? I guess that’s “do things that don’t scale”
Do you have any resource you could share on that? I would love to get more details!
Customer service is the key.
Crazy how big the impact of one small compounding change can be. Do you think it was inevitable they would try it at some point or „luck“?
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