What’s the #1 thing you learned about startups that every founder should know?
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Customer obsession is the most important determinant of success - those who do it well enjoy long-term economic moats that become difficult to crack
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Yes. Especially in developing markets where trust is a huge factor, good UX design helps mitigate that to a significant degree. It's one of our core obsessions
@smallchopsng.
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What’s a UX design?
End of conversation
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To add to it, Find a way where you can empower your user that they are delighted in simple way.
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Customer is profit, everything else is overhead.
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More A/B testing it is then!
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Just made a video about
@super73 delighting with a customer service issue, couldn't agree more:https://www.youtube.com/watch?v=MkdQcFFtNUM&t=18s&ab_channel=HenryBelcaster …Thanks. Twitter will use this to make your timeline better. UndoUndo
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