Always offer outstanding customer service. It can make up for a shocking amount of problems.
Customer service is often how startups bridge the gap between the potential of the ambitious thing they're building, and its early unreliability.
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Spot on
. Great customer service is the unsung hero of fast scaling startups. In certain situations if you deliver great customer service AND share the ambitious vision to the customer, you can not only amend the shortcoming but convert the customer into a fan of the mission.Thanks. Twitter will use this to make your timeline better. UndoUndo
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And some others rely forever on them
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@Flipkart@flipkartsupport are you listening??Thanks. Twitter will use this to make your timeline better. UndoUndo
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Founder with long-term goal knows the importance of customer service. Couldn't agree more with both of you.
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For a Saas start-up, where do you draw the line between wanting to deliver great service and getting squashed in tons of requests/project management actions that probably need to be paid for at some point...?
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+1. We made customer support a priority and this month we reached our record of 98% positive customer satisfaction rate. It is the biggest 10xer to keep customers happy if their Pod has any issue.
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Don't you lose an insane amount of money though? Where do you draw the line? Especially a business like yours where the underlying item is so expensive. Or is it growth at all costs at this stage for your company?
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It's also the single best raw unadulterated feed of Product Management insight and prioritization signal ever created. The big problem: it's heavily biased towards the product you have, not the product you should have. So you'd better hope they're close, or you know how to tell.
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And the gap between what they're building and what customers actually want
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yes yes and yes. have done this for all our startups and it's 100% true.
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