I have always believed that food delivery (in the US) is a terrible business. Razor-thin margins, intense competition, high churn from restys. I still believe this to be the case, even though $GRUB is $7B, Postmates acquired for $2.65B and and DoorDash is $16B. AM I A MORON?
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About the business, or about the convenience of it existing?
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I feel like this is exactly the divide between a good product and a good business. “Free money!” is a good product but a terrible business. Food delivery isn’t free money but it is essentially 0 margin, which is just another way of saying “consumer surplus”
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I agree. The way I think about it is that if there’s demand for a product/service, and there’s money to be made, somebody will step in to do it. Even if it’s not a lot of money. Correct?
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I have kids and it's not exciting at all, it's actually quite alarming how bad these companies are.
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It never seems to work for us. 30%+ of the time the food is cold, the order gets cancelled after an hour wait, or they can't find our very-easy-to-find house. 1/100 times = no problem 30/100 = we never order
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I really wander about that other 29%
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Situation become more dire for 1st gen immigrants who have kids. My son, when he was 9 years old, declared he wd not marry an Indian girl lest he get fed Roti-Bhindi rest of his life.
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Most of these service businesses don't do right by the people who do the actual delivery, and I believe if they did, they can't make any profits. When I see the delivery people shopping in Amazon, I see no joy in their faces, but all of them are so anxious.
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It is a subsidized luxury product. Until av bot delivery drastically reduces delivery cost, it will remain a luxury product- households can not afford to pay real cost of this.
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Correct. Parents with young kids are the huge ‘Dark Matter’ sector of the market who have money to spend but are too frantically busy cleaning up LEGO and vomit to spend it.
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