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Nearly everyone acts according to their incentives nearly all of the time. Nearly everyone thinks the incentives they operate under are virtuous. People who suspect they're beholden to bad incentives will deploy cognitive dissonance to avoid thinking or talking about them.
Ergo a revealing question to ask people is: What's bad about the incentives under which you operate? I'll answer on behalf of startups and their investors: Startups succeed by making what people want. But people often want things that are bad for them.
And often you can make people 'want' things... "We're being persuaded to spend money we don't have on things we don't need to create impressions that won't last on people we don't care about."
Ouch! That hurts really hard... I really like the startup track, doing things people want, even if it's bad for them. Now : what is "bad"? Is it bad to be happy for that useless thing you bought?
That’s a real ethical problem in the telehealth field. Quite a lot easier to peddle meaningless “woo” rather than something that is actually effective. But then, *most* investors not interested in efficacy, only growth...
Thanks, Paul. This reminds me why I follow you.
the most successful make people want what they sell them. that is much much worse.
I'll go next: humanitarian aid is meant to save lives, alleviate suffering, and restore dignity. Leaving aside the obvious problem of high aid salaries, this leaves a more pernicious problem: it's often very satisfying work. It can be easy to ignore the root causes the suffering.
This is the charitable reading of Steve Jobs
Yes, a revealing question in any context really; also within an organisation, or within a family even.
“People want things that are bad for them” is a cop out answer for explaining bad startup incentives. A more honest answer: Journalists give startups press for focusing on issues that increase status with their friends instead of focusing on solving problems for their customers
Startups celebrate raising finance more than they celebrate winning paying customers. Journalists and almost every accelerator program seem join in. That’s the perverse incentive right there.
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