Jessica has avoided creating a Paypal account till now because she knew the UX would be appalling. She fills out the first page of the signup form. It fails, with the message "An error has occurred."
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Great market and great team trumps mediocre product
That is not the lesson from this. The lesson is that, by default, established companies suck.
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PayPal was once a tiny startup though, and the product sucked even then, pretty similarly to how it sucks now
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No it didn't. It became too suck more and more as they grew bigger, their customer to engineer ratio soared and they got hit with massive amounts of various fraud that they started to fight with measures that affected many honest customers. It was awesome around 00.
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How did you jump to that interesting conclusion
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What are the exceptions doing differently in your opinion?
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Bank accounts are about to have APIs. There’s a new world of payments about to emerge and none of the incumbents are going to be able to capitalise on it. The next PayPal is about to be born.
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Have you met Ethereum?
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It’s always sucked even in the early days. Somehow they’ve gotten worse. I remember years back the nightmares with disputes.
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Having a moat often results is appalling UI & the worst costumer care.
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Sad that Coinbase feels this way too. Fintech sucks...
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And that’s it’s rip for disruption
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