Jessica has avoided creating a Paypal account till now because she knew the UX would be appalling. She fills out the first page of the signup form. It fails, with the message "An error has occurred."
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What about the 286 million people that were able to create an account at Paypal?
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I gave up.
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I have up too, a couple times. Could never understand how this company got so big when every time I tried something would go wrong
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I admit. I did too
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Me three. Speaking as a dev, no matter how many revamps or new versions, no matter how strong the promise: it always makes me lose faith in humanity. Then I think about Stripe, and the world is rosy again. Speaking as a customer, the UX is as bad as the customer service.
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I kept pushing and got an account _just_ after 3 months. I never expected much from banking industry, but this is so far worst experience. It took me less to open a business bank account in HK (and I had to present business plan).
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How then do you explain their spectacular success? Strong proposition? Lack of worthy competition? Pure luck & timing?
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Just because they were successful before doesn’t mean they’re still great. They’re disrupted by Square, Shopify, Apple/Google Pay, Affirm, etc. I’d rather use those for any payment needs vs PayPal. Only reason I use PayPal is when I sell on eBay (which isn’t often)
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Pls remind us, who amongst the PayPal mafia, was responsible for the UX and user engagement?
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I gave up.
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