When an expert in a field says that something is strange or puzzling, it's worth paying a lot of attention to. You could probably write an interesting book by talking to experts in different fields and asking them what they'd noticed that seemed strange.
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I’ve often wished there was a site that somehow surfaced what experts would tell you in private is still to be solved in their field.
Incidentally, what's strange about payments? (To me the strange thing about payments is the degree to which kickbacks are built into the payment system. I understand why it works, but I wouldn't have predicted it.)
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Cash app? Can direct deposit in and free to send money around.
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Like credit card points which gamify the process of using a payment / lending tool. Michael Lewis's podcast Against the Rules delves into this subject.
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Why don’t you write a book on this? Similar to “Founders at work” It just may be that the book becomes obsolete in some areas every few years.
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Just post a question on /r/askreddit
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Do you think this will change in the future (next 10 years or so)?
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For one thing, always surprising to me that Dee Hock isn’t more widely recognized as a business genius. Visa market cap per employee substantially greater than the (conventionally-defined) tech giants.
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You wouldn't have predicted it because it's a convoluted market failure. "Kickback" is the bank handing you back a fraction of a sales tax you indirectly paid to them when you made the purchase. It's hidden because banks force merchants to collect it by building it into prices.
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Visa hasn't maintained its position on merit. It's a tired 60 year old system that does a terrible job at UX, efficiently moving funds, and managing risk. Particularly in ecom. Visa survived because retail banking is anticompetitive and merchants have had no alternative.
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