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Newly founded startups have no choice but to delight their customers. They don't have enough power to maltreat them. One of the most important things the founders can do as the startup grows is to continue to insist on delighting customers.
New hires may not see the need to delight customers. If they came from established companies, the whole concept may be alien to them. But the founders know this was the original source of their growth.
and hence it has to be a strong part of the culture right? just like the starbucks experience?
Paul what's your thought on Vancouver's tech startup scene....
It’s hot.
Any founders come to mind who brought on new hires from established companies and shifted their mindset back to delighting customers?
Could you help explaining more by elaborating on the negation? For example, do you mean people from established companies are too obsessed with cost-cutting, engineering-excellence, or something else? Thx!
Explains how startup cultures are quickly lost unless the founders take deliberate steps to assert their chosen culture.
This is why founders should be careful about their early employees. They shouldn't just hire people with experience, rather they should hire people who can easily buy into the company's Mission. It's very hard to have people who can buy into your vision without much hassle.
How would you screen for this?
i believe that founders should be spending, AT LEAST, 50% of their time building community! this is more than just customer development (although it includes it).
50% community + 50% product !!
both parts include customer feedback loops.https://twitter.com/yenFTW/status/1224540170646474752 …
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