Only someone under 5 feet who doesn't fly coach believes this.
More than almost any other product, airliners are built in collaboration with the customer.https://blog.boomsupersonic.com/japan-airlines-finds-teamwork-progress-on-most-recent-trip-to-the-boom-hangar-790e364b859c …
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I think the customer in this case is the airline
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Yes, such like the toilet etc..
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Is the customer the government or the consumer?
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customer = Japan Airlines in the case of this article.
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The customer, yes, but not the end user. Which is a small part of the reason why commercial air travel sucks molten hot nickel balls.
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Have you seen CGP Gray's "The Better Boarding Methods Airlines Won't Use"? http://youtu.be/oAHbLRjF0vo This may or may not be consistent with your position. Maybe the airlines only listen to the VIP customers? But in any case, boarding methods are far from optimal.
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When, if ever, does customer input become gratuitous? Customers may struggle to imagine beyond extant products.
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Some replies to this tweet are a great example of this:pic.twitter.com/BLewQzApGe
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