"What You See Is All There Is" from Kahneman often springs to mind when I see how people treat Twitter
"The members of Away’s board say they feel as if they fell victim to management by Twitter mob." Prediction: Organizations will gradually learn that Twitter mobs are not representative, and can safely be ignored.https://www.nytimes.com/2020/01/13/business/steph-korey-away.html …
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Underrated truth !
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I think your prediction will come true. It also applies to individuals.
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I mean, managing by committee is bad enough...but management by rando Twitter mob with no skin in the game? Fuuuuck that.
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Or used as an early warning system. Sure, twitter can be dramatic, but Korey’s Slack messages didn’t write themselves. Maybe they’re not resignation-worthy, but they’re nasty.
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Sure, mob mentality shouldn't be encouraged; neither should be a CEO who bullies staff and then asks them to be thankful for "the thoughtfulness [they] put into creating this career development opportunity".
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They talk about it in the article. She stayed on as executive chairwomen, but still had a role where she was acting as a CEO, which was awkward, so she decided to be co-CEO.
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New modus operandi (old one bef. Twitter): Delete company account (no ROI, just status signaling). If contacted by the media, reply: "We have 100,000s of satisfied customers, if 12 have complained, they can call our customer service line. Are they even clients of ours?"
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